Inspired HR
  • Fairfield, NJ, USA
  • Full Time

Field Service Technician

Vivreau Advanced Water Systems is looking for a Field Service Technician to deliver the desired customer service experience to our clients. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Areas of Responsibility

The Field Service Technician's area of responsibility will be mostly New York City along with New Jersey and Philadelphia


The Field Service Technician will have varying schedules that change on a frequent basis depending on client needs.

Job Responsibilities

Key Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determining proper solutions

Other Responsibilities

  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Ensure completion of tasks in workflow prior to given deadlines
  • Produce timely and detailed service reports
  • Document relevant work processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company's filed procedures and protocols


  • Demonstrable field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification preferred
  • Plumbing skills considered an asset


  • Medical, vision, and dental insurance provided following completion of 3-month probation period
  • 3 weeks vacation
  • Matching 401k contributions
  • Company van and cell phone
  • Any work-related expenses (gas, tolls, etc.) will be reimbursed

While we thank all applicants, only those who are selected for an interview will be contacted.

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